Privacy Policy
Last updated: August 1, 2025
Our Commitment to Data Protection
At TechLead Academy, we are deeply committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website, enroll in our courses, or interact with our services.
We understand that your trust is essential to our success as an educational institution. Therefore, we have implemented comprehensive data protection measures that comply with international privacy standards and regulations to ensure your personal information remains secure and confidential.
Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide to us when you interact with our services:
- Contact Information: Full name, email address, phone number, and preferred contact methods
- Educational Background: Previous IT experience, educational qualifications, and career objectives
- Course Enrollment Data: Program preferences, payment information, and academic records
- Professional Information: Current employment status, industry experience, and career goals
- Communication Records: Messages, inquiries, feedback, and support requests you send to us
Automatically Collected Information
We automatically collect certain information when you visit our website:
- Technical Data: IP address, browser type, operating system, and device information
- Usage Analytics: Pages visited, time spent, click patterns, and navigation behavior
- Location Information: General geographic location based on IP address (city/region level)
- Performance Metrics: Page load times, error logs, and site performance data
- Referral Information: How you arrived at our website and which pages you accessed
Cookies and Tracking Technologies
We use various technologies to enhance your browsing experience and collect usage data:
- Essential Cookies: Required for basic website functionality and security
- Analytics Cookies: Help us understand website usage and improve performance
- Preference Cookies: Remember your settings and personalization choices
- Marketing Cookies: Used for targeted advertising and campaign measurement
For detailed information about our cookie usage, please visit our Cookie Policy.
How We Use Your Information
Educational Services
- • Course enrollment and administration
- • Academic progress tracking
- • Certification and credential issuance
- • Career placement assistance
Communication
- • Responding to inquiries and support
- • Course updates and announcements
- • Educational newsletters and resources
- • Important policy or service changes
Website Improvement
- • Analyzing user behavior and preferences
- • Optimizing website performance
- • Developing new features and content
- • Troubleshooting technical issues
Security & Compliance
- • Fraud prevention and security monitoring
- • Legal compliance and regulatory requirements
- • Account verification and authentication
- • Protecting against unauthorized access
Legal Basis for Processing
We process your personal data based on legitimate interests in providing educational services, your consent for marketing communications, contractual necessity for course delivery, and legal obligations for record keeping and compliance.
Data Protection Measures
Data Encryption and Storage
All personal data is encrypted during transmission using SSL/TLS protocols and stored on secure servers with advanced encryption standards. We regularly update our security measures to protect against evolving threats.
Access Controls and Monitoring
We implement strict access controls to ensure only authorized personnel can access your personal data. All access is logged and monitored for security purposes, with regular audits of our data handling practices.
Breach Notification Procedures
In the unlikely event of a data breach, we have comprehensive incident response procedures in place. We will notify affected individuals and relevant authorities within 72 hours, as required by data protection regulations.
Data Retention Policies
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Student academic records are maintained for 7 years, while general inquiries are deleted after 2 years of inactivity.
Your Rights and Data Management
You have several important rights regarding your personal data. We are committed to facilitating the exercise of these rights in accordance with applicable data protection laws:
Right to Access
Request a copy of all personal data we hold about you, including how it's being used and who it's shared with.
Right to Rectification
Correct any inaccurate or incomplete personal information we have about you.
Right to Erasure
Request deletion of your personal data when it's no longer necessary or you withdraw consent.
Right to Portability
Receive your personal data in a structured, machine-readable format for transfer to another service.
Right to Object
Object to processing of your data for marketing purposes or when based on legitimate interests.
Right to Restriction
Request restriction of processing while we verify the accuracy of your data or assess objections.
How to Exercise Your Rights
To exercise any of these rights, please contact us through our contact form. We will respond to your request within 30 days and provide clear information about the actions taken. There is no charge for most requests, unless they are manifestly unfounded or excessive.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
- Browse our educational content and course information without providing personal details
We respect your privacy choices. If you would like us to delete your data, please reach out to us through our contact form. We will process your request promptly and confirm when your data has been removed from our systems.
Third-Party Services and Data Sharing
We work with carefully selected third-party service providers to deliver our educational services effectively. These partnerships are governed by strict data protection agreements:
Educational Technology Partners
Learning management systems, video conferencing platforms, and assessment tools that help deliver our courses. Data shared is limited to what's necessary for course delivery and student progress tracking.
Analytics and Performance Services
Website analytics tools that help us understand user behavior and improve our services. All data is anonymized and aggregated where possible.
Communication Platforms
Email marketing services and customer support tools that enable us to communicate effectively with students and prospective learners.
Payment Processing
Secure payment gateways for course enrollment fees. We do not store payment card information on our servers.
Data Protection Standards
All our third-party partners are required to maintain equivalent data protection standards and are prohibited from using your data for their own purposes. We regularly audit these relationships to ensure compliance.
International Data Transfers
As an educational institution operating in Sri Lanka, we primarily store and process data within the country. However, some of our technology partners and services may involve international data transfers.
Safeguards for International Transfers
- • Standard contractual clauses approved by data protection authorities
- • Adequacy decisions recognizing equivalent protection standards
- • Additional security measures for sensitive educational data
- • Regular compliance assessments of international partners
We ensure that any international transfer of your personal data maintains the same level of protection as provided within Sri Lanka, in accordance with international data protection standards.
Contact Us About Privacy
If you have any questions about this Privacy Policy, want to exercise your data rights, or have concerns about how we handle your personal information, please don't hesitate to contact us.